Water in the AdBlue tank in Caterham: a local drainer comes to you
Leave the engine off. With water in the adblue tank in Caterham, the fix is a local drainer who comes to the vehicle, pumps the tank out, flushes the lines and puts clean fuel in. Call 01295 380724: the call-out starts at £89, the job usually takes 1 to 3 hours, and you hear the full price before anyone sets off.
AdBlue is a precise mix. Extra water takes it out of specification and the exhaust treatment system logs a fault.
The short version: water in the adblue tank in Caterham
| Place | Caterham |
|---|---|
| Area | Surrey |
| Postcodes | CR3 |
| Job | Water in the AdBlue tank |
| Price | Call-out from £89, full price quoted first |
| Time on site | 1–3 hours |
| Who attends | A local drainer with a pump and sealed tank |
| Phone | 01295 380724, 24 hours |
When a drainer arrives in Caterham
Expect a van with a pump and a sealed waste tank. The drainer drains the tank, flushes the system through, refuels with enough clean fuel to reach a forecourt, then starts the engine and lets it settle. You do not need a garage and the vehicle does not move until it is ready.
Before you agree a price: what to ask
You are going to pay for the job, so it is worth two minutes on the phone first. These are the questions that separate a straight quote from a surprise at the roadside.
- Is there an extra charge at night or at the weekend?
- What is the total, not just the call-out, if it is a straight drain?
- Can you work on the forecourt, or does the car need to be moved?
- Is the vehicle over 3.5 tonnes, and does that change the price?
- Do you take card payment at the roadside?
What to do right now
- Don't press the start button or turn the key.
- Take a photo of the pump display: it shows the fuel type and the litres.
- Ring 01295 380724 and describe where the car is.
- Agree the price before booking — the call-out starts at £89.
- The drainer empties the tank and flushes the system where the car stands.
- They refuel, start the engine and check it before handing back the keys.
Postcodes covered around Caterham
Coverage takes in postcode district CR3 in Surrey. If you are just outside, call anyway — the drainer covering the next area will usually come.
Where drainers work in Caterham
The drainer comes to the vehicle wherever it is in Caterham, Surrey: pump lane, car park, driveway or kerb. Tell the operator exactly where you are on 01295 380724 — a postcode, a landmark or the name of the filling station — and they will give you an arrival window.
Calls from Whyteleafe, Chaldon and Woldingham go to the same drainers as Caterham.
Fuel drain prices in Caterham
| What happened | What the drainer does | Price | Time on site |
|---|---|---|---|
| Caught at the pump | Pump out, flush, clean fuel in | Call-out from £89 | 45–90 mins |
| Ignition turned on | Pump out and flush the filter | Given on the phone | 1–2 hours |
| Driven away from the forecourt | Pump out, flush, pump and injector checks | Given on the phone | Up to 3 hours |
| Vehicle stopped running | Pump out, flush and fault-finding | Given on the phone | Depends on the fault |
| AdBlue went in the wrong tank | Complete drain and flush | Quoted per vehicle | Up to 3 hours |
| Price ranges | The call-out, then the drain | Call-out £89–£199 · drain £199–£1,999 | — |
Other drains in Caterham
Drainers nearby
From the drainer's notebook
Fuel Fixer, the company behind Wrong Fuel Drain, holds a rating of 4.8 out of 5 from 2,190 reviews on Trustpilot, on a profile claimed since 2017.
Across recent reviews, the themes customers raise most often are staff who stay polite, professional and reassuring during what is a stressful situation, and how quickly a technician arrives and gets the vehicle back on the road in Caterham.
The most common criticism is price. Some customers have felt the cost of an emergency drain was steep for a job that takes under two hours, and that is fair comment on an emergency call-out. It is why the misfuel call-out fee now starts at just £89 and why the full figure is quoted on the phone before a technician sets off — so nothing about the cost is a surprise at the roadside.
Common questions
How quickly can a drainer reach me in Caterham?
Usually the same day and often within a couple of hours. The operator gives you an arrival window on 01295 380724 before you agree.
Does insurance cover water in the adblue tank?
Many policies exclude misfuelling. Some breakdown cover and optional add-ons include it. Check your policy wording before assuming either way.
I only put a little in — do I still need a drain?
In most modern diesels, yes. Even a small amount of petrol reduces the lubrication the pump depends on. A drain is cheap compared with a pump.
Can you drain a van or a lorry?
Vans, yes, routinely. Vehicles over 3.5 tonnes are quoted separately because of the volume involved.
Can you drain a hire car or a company car?
Yes. Tell the hire company or fleet manager too; many prefer a drain on site to a recovery.
What happens to the fuel you take out?
It goes into a sealed tank on the drainer's van and is taken for licensed disposal and recycling. It is never tipped away.
Who you are dealing with
Wrong Fuel Drain is a brand of Fuel Fixer Ltd (company number 08520551), a company of Fuel Fixer International, the multinational group behind this website. Fuel Fixer International is owned by Stockbridge Capital Holdings, a private equity group. Work is carried out by Fuel Fixer Ltd technicians under ISO 9001 and ISO 14001, with Environment Agency waste-carrier registration.
A misfuel is a good moment to get the filters and the rest of the car looked at — Motor Servicing comes to your home or workplace.
Across the network
Fuel Fixer sites: Fuel Fixer · Misfuel Doctor · UK Wrong Fuel Repository · Fuel Fixer Scotland
Forecourt Assist sites: Forecourt Assist · AdBlue in Fuel · Wrong Fuel Cumbria · Wrong Fuel Teesside · Wrong Fuel Carlisle · Wrong Fuel Penrith · Wrong Fuel Keswick · Wrong Fuel Kendal · Wrong Fuel Workington · Wrong Fuel Maryport · Wrong Fuel Whitehaven · Wrong Fuel Newcastle · Wrong Fuel Gateshead · Wrong Fuel Sunderland · Wrong Fuel Durham · Wrong Fuel Darlington · Wrong Fuel Middlesbrough · Wrong Fuel Dumfries
Also in the group: Motor Servicing
Background reading: Misfuelling (Wikipedia). Service operated by Fuel Fixer, alongside Wrong Fuel, Fuel Fixer Scotland and Motor Servicing, part of Fuel Fixer International and owned by Stockbridge Capital Holdings.